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ITIL kesktase: Service Design

ITIL-SD

Maht: 3 päeva
Hind:
1 450 € (+ km 20%)

Koolituse kokkuvõte:

Kursuse hind sisaldab ka eksami sooritamist.

This course will help organisations to improve the quality of their IT service management. It will increase the understanding of ITIL® principles and terminology and the concepts, processes, functions and activities of Service Design. It also provides a detailed overview of the key elements of Service Design and provides the opportunity to sit the ITIL® Lifecycle examination in Service Design.

The ITIL® Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

Kellele koolitus on suunatud:

  • Managers charged with developing and implementing services.
  • Staff needing to gain a better understanding of business drivers behind IT services.
  • Service Lifecycle Module certificates will provide all students with a better understanding of marketing, operations and organisation.
  • Anyone working towards the Expert Certification.


Koolituse oodatav tulemus/eesmärk (õpiväljundid):
  • The principles of Service Design
  • The processes involved in Service Design
  • Service Design technology related activities
  • Organising Service Design
  • Technology considerations
  • Implementation, Challenges, Critical success factors and risks
Koolitusel osalemise eeldused (soovitavalt):

Delegates must already hold the ITIL® Foundation Certificate or ITIL® Foundation plus Bridge Certificate.

Lisainfo:

Osalejatel palume koolitusele kaasa võtta oma sülearvuti.

Koolitushind sisaldab:

  • ametlikke õppematerjale;
  • koolitaja konsultatsiooni õpitud teemade kohta e-posti teel pärast koolitust;
  • tunnistust.

Lisaväärtusena pakume:

  • sooje jooke koos küpsistega;
  • lõunasööki igal koolituspäeval;
  • soodushinnaga registreerimine järgmisele kalendrikoolitusele;
  • tasuta parkimist.