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ITIL kesktase: Service Transition

ITIL-ST

Продолжительность: 3 дней
Цена:
1 450 € (+ VAT 20%)

Обзор курса обучения:

Koolituse hind sisaldab ka eksami sooritamist.

Koolitus on inglise keeles.

This course will help any organisation to improve the quality of their IT service management. It increases understanding about ITIL® principles and terminology, and the concepts, processes, functions and activities of IT Service Transition. The course also covers Service Transition rationale and provides the opportunity to sit the ITIL® Lifecycle examination in Service Transition.

The ITIL® Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

Kому:

  • Managers charged with change management.
  • Staff needing to gain a better understanding of business drivers behind IT services.
  • Service Lifecycle Module certificates will provide all students with a better understanding of marketing, operations and organisation.
  • Anyone working towards the Expert Certification.


Цели:
  • The Principles of Service Transition
  • Management and control of all Service Transition activities
  • Service Transition Related activities around communications, commitment and organisational change
  • Organising Service Transition
  • Control and coordination of Service Transition technology related activities
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
Требования:

Delegates must already hold the ITIL® Foundation Certificate or ITIL® Foundation plus Bridge Certificate.

Дополнительная информация:

http://www.ilxgroup.com/docs/ilt/ITIL3_ST.pdf

Дополнительная информация:

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