ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
Target audience:This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services in any organisation.
In result of the training participants:
At the end of this three-day course, attendees will have an understanding of the following:
Length: 24 academic hours
The training topics and description:
Outline:
ITIL Qualification Scheme
Trainer:Andrew Jacobs
The training price also includes:
teaching materials;
a trainer's consultation on the topics learned by e-mail after the training;
certificate.