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ITIL® 4 Foundation Certificate in IT Service Management

ITIL-F-ENG

Aeg: 22.01 - 24.01.2020, kell 09:30 Maht: 24 ak. tundi Koht: Vana-Lõuna 39/1
Hind:
1 250 € (+ km 20%)

Koolituse kokkuvõte:

The ITIL® 4 Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

 

 

Kellele koolitus on suunatud:

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services in any organisation.

Koolitaja: -


Koolituse oodatav tulemus/eesmärk (õpiväljundid):

At the end of this three-day course, attendees will have an understanding of the following:

  • Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
  • The seven guiding principles of ITIL 4
  • ITIL service value system
  • The four dimensions of service management
  • The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail
Koolituse sisukord:

Outline:

  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

 

The course culminates in a one-hour multiple-choice examination for the ITIL 4 Foundation Certificate and is a pre-requisite for the further training in ITIL 4. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).

 

Lisainfo:

Koolitushind sisaldab:

  • õppematerjale;
  • eksami sooritamist;
  • tunnistust.

Lisaväärtusena pakume:

  • sooje jooke koos küpsistega, lõunasööki igal koolituspäeval;
  • tasuta parkimist.