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+372 618 1720
info@koolitus.ee

ITIL Foundation (ENG)

ITIL-F-ENG

Aeg: 15.01 - 17.01.2019, kell 09:00 Maht: 24 ak. tundi Koht: II korrus, Lõõtsa 8, Tallinn
Hind:
1 250 € (+ km 20%)

Koolituse kokkuvõte:

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

Kellele koolitus on suunatud:

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

Koolitaja: Paul Wigzel


Koolituse sisukord:

Outline:

  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

 

 

The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).

Lisainfo:

Koolitushind sisaldab:

  • õppematerjale;
  • eksami sooritamist;
  • tunnistust.

Lisaväärtusena pakume:

  • sooje jooke koos küpsistegalõunasööki igal koolituspäeval;
  • soodushinnaga registreerimine järgmisele kalendrikoolitusele;
  • tasuta parkimist.