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ITIL kesktase: Service Transition

ITIL-ST

Maht: 3 päeva
Hind:
1 450 € (+ km 20%)

Koolituse kokkuvõte:

Koolituse hind sisaldab ka eksami sooritamist.

Koolitus on inglise keeles. Koolituse toimumiseks on minimaalne osavõtjate arv 6.

This course will help any organisation to improve the quality of their IT service management. It increases understanding about ITIL® principles and terminology, and the concepts, processes, functions and activities of IT Service Transition. The course also covers Service Transition rationale and provides the opportunity to sit the ITIL® Lifecycle examination in Service Transition.

The ITIL® Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

Kellele koolitus on suunatud:

  • Managers charged with change management.
  • Staff needing to gain a better understanding of business drivers behind IT services.
  • Service Lifecycle Module certificates will provide all students with a better understanding of marketing, operations and organisation.
  • Anyone working towards the Expert Certification.


Koolituse oodatav tulemus/eesmärk (õpiväljundid):
  • The Principles of Service Transition
  • Management and control of all Service Transition activities
  • Service Transition Related activities around communications, commitment and organisational change
  • Organising Service Transition
  • Control and coordination of Service Transition technology related activities
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
Koolitusel osalemise eeldused (soovitavalt):

Delegates must already hold the ITIL® Foundation Certificate or ITIL® Foundation plus Bridge Certificate.

Lisainfo:

Osalejatel palume koolitusele kaasa võtta oma sülearvuti.

Koolitushind sisaldab:

  • ametlikke õppematerjale;
  • koolitaja konsultatsiooni õpitud teemade kohta e-posti teel pärast koolitust;
  • tunnistust.

Lisaväärtusena pakume:

  • sooje jooke koos küpsistega;
  • lõunasööki igal koolituspäeval;
  • soodushinnaga registreerimine järgmisele kalendrikoolitusele;
  • tasuta parkimist.