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ITIL kesktase: Continual Service Improvement

ITIL-CSI

Maht: 3 päeva
Hind:
1 450 € (+ km 20%)

Koolituse kokkuvõte:

Kursuse hind sisaldab ka eksami sooritamist.

This course will provide a better understanding of Continual Service Improvement by explaining ITIL® principles and terminology, outlining the steps needed to improve IT service management quality, and increasing the knowledge of concepts, processes and functions. The course also helps students increase their understanding of business issues governing the ITIL® Lifecycle and provides the opportunity to sit the ITIL® Lifecycle examination in Continual Service Improvement.

The ITIL® Intermediate Qualification in Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

Kellele koolitus on suunatud:

  • Managers in charge of and responsible for improving processes.
  • Staff needing to gain a better understanding of business drivers behind IT services.
  • Service Lifecycle Module certificates will provide all students with a better understanding of marketing, operations and organisation.
  • Anyone working towards the Expert Certification.


Koolituse oodatav tulemus/eesmärk (õpiväljundid):
  • The principles of Continual Service Improvement
  • The processes involved in Continual Service Improvement
  • Continual Service Improvement methods and techniques
  • CSI common operation activities
  • Organisation for Continual Service Improvement
  • Technology considerations
  • Implementing Continual Service Improvement
Koolitusel osalemise eeldused (soovitavalt):

Delegates must already hold the ITIL® Foundation Certificate or ITIL® Foundation plus Bridge Certificate.

Lisainfo:

Osalejatel palume koolitusele kaasa võtta oma sülearvuti.

Koolitushind sisaldab:

  • ametlikke õppematerjale;
  • koolitaja konsultatsiooni õpitud teemade kohta e-posti teel pärast koolitust;
  • tunnistust.

Lisaväärtusena pakume:

  • sooje jooke koos küpsistega;
  • lõunasööki igal koolituspäeval;
  • soodushinnaga registreerimine järgmisele kalendrikoolitusele;
  • tasuta parkimist.