Võta ühendust:
+372 618 1720
info@koolitus.ee

ITIL kesktase: Service Operation

ITIL-SO

Maht: 3 päeva
Hind:
1 450 € (+ km 20%)

Koolituse kokkuvõte:

Kursuse hind sisaldab ka eksami sooritamist.

The aim of the course is to improve the way any organisation delivers the ITIL® service lifecycle. It will increase the knowledge and understanding of terminology, processes, activities and roles. It provides a detailed exploration of organisation and human aspects of

ITIL® such as team functions and departmental operations and provides the opportunity to sit the ITIL® Lifecycle examination in Service Operation.

The ITIL® Intermediate Qualification: Service Operation Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

Kellele koolitus on suunatud:

  • Service, operations and help desk managers responsible for implementing and improving Service Operations.
  • Staff needing to gain a better understanding of business drivers behind IT services.
  • Service Lifecycle Module certificates will provide all students with a better understanding of marketing, operations and organisation.
  • Anyone working towards the Expert Certification


Koolituse oodatav tulemus/eesmärk (õpiväljundid):
  • The principles of Service Operation
  • The processes involved in Service Operation
  • Common Service Operation Activities
  • Organisation and technology for Service Operation
  • Understanding Implementation approaches, Service Operation Roles, Challenges, Critical success factors and risks
Koolitusel osalemise eeldused (soovitavalt):

Delegates must already hold the ITIL® Foundation Certificate or ITIL® Foundation plus Bridge Certificate.

Lisainfo:

Osalejatel palume koolitusele kaasa võtta oma sülearvuti.

Koolitushind sisaldab:

  • ametlikke õppematerjale;
  • koolitaja konsultatsiooni õpitud teemade kohta e-posti teel pärast koolitust;
  • tunnistust.

Lisaväärtusena pakume:

  • sooje jooke koos küpsistega;
  • lõunasööki igal koolituspäeval;
  • soodushinnaga registreerimine järgmisele kalendrikoolitusele;
  • tasuta parkimist.