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ITIL kesktase: Service Strategy

ITIL-SS

Maht: 3 päeva
Hind:
1 450 € (+ km 20%)

Koolituse kokkuvõte:

Kursuse hind sisaldab ka eksami sooritamist.

This Service Strategy course enables delegates to learn about the principles and terminology required by ITIL®. It helps organisations increase the quality of IT service management by expanding on key elements such as planning, principles, processes and functions. It increases understanding of Service Strategy with a step-by-step analysis of the main elements of service model: strategy and planning, execution and control and provides the opportunity to sit the ITIL® Lifecycle examination in Service Strategy.

The ITIL® Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management.

Kellele koolitus on suunatud:

  • Anyone responsible for planning and developing strategies and organisational architectures that provide the organisation with effective IT services.
  • A wide profile of individuals include senior business leaders, business managers, service managers and business architects.
  • Anyone working towards the Expert Certification.


Koolituse oodatav tulemus/eesmärk (õpiväljundid):
  • The principles of Service Strategy
  • Defining services and market spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing demand
  • Driving strategy through the Service Lifecycle
  • Understanding Critical Success Factors and risks
Koolitusel osalemise eeldused (soovitavalt):

Delegates must already hold the ITIL® Foundation Certificate or ITIL® Foundation plus Bridge Certificate.

Lisainfo:

Osalejatel palume koolitusele kaasa võtta oma sülearvuti.

Koolitushind sisaldab:

  • ametlikke õppematerjale;
  • koolitaja konsultatsiooni õpitud teemade kohta e-posti teel pärast koolitust;
  • tunnistust.

Lisaväärtusena pakume:

  • sooje jooke koos küpsistega;
  • lõunasööki igal koolituspäeval;
  • soodushinnaga registreerimine järgmisele kalendrikoolitusele;
  • tasuta parkimist.