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ITIL® 4 Foundation Certificate in IT Service Management


Time: 13.10 - 15.10.2020, at 09:30 Duration: 24 ac. hours Location: Vana-Lõuna 39/1
1 250 € (+ VAT 20%)

Course overview:

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.


This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

Trainer: Andrew Jacobs



  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme


The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).

Additional information:

Included in the training price:

  • training materials;
  • 1 exam.

Additional value:

  • hot drinks, sweets and fruits available all the time;
  • lunch at each training day;
  • free parking.