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+372 618 1720
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ITIL Foundation (ENG)

ITIL-F-ENG

Time: 17.09 - 19.09.2019, at 09:00 Duration: 24 ac. hours Location: Vana-Lõuna 39/1
Price:
1 250 € (+ VAT 20%)

Course overview:

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

Audience:

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

Trainer: Ray Johnson


Contents:

Outline:

  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

 

The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).

Additional information:

Included in the training price:

  • training materials;
  • 1 exam.

Additional value:

  • hot drinks, sweets and fruits available all the time;
  • lunch at each training day;
  • free parking.